User of the Property Refund Policy Terms
These terms and conditions govern the Air for B User of the Property Refund Policy (the “User of the Property Refund Policy ”) available to Members who book and pay for an Good listed by an Owner through the Air for B platform (the "Site") and suffer a Use Issue and the obligations of the Owner associated with the User of the Property Refund Policy. Air for B refers to the company A World to Work.
1. Use Issue. A “Use Issue” means any one of the following:
(a) the Owner
(i) cancels a reservation shortly before the scheduled start of the reservation, or
(ii) fails to provide the User of the Property with the reasonable ability to use the Good (e.g., by providing the key).
(b) the description of the Good in the advertisement on the Site is materially inaccurate with respect to :
(i) the size of the Good (e.g., number and size of offices, meeting room),
(ii) whether the reservation for the Good is for a private space the Owner or another party, including the Owner, is present or use the space during the reservation,
(iii) special amenities or features represented in the listing description are not provided or do not function, such as computers, Internet connection, or
(iv) the physical location of the Good (proximity).
(c) at the arrival on site of the User of the Property’s, the Good:
(i) is not working or cleaned,
(ii) contains safety or health hazards that would be reasonably expected to adversely affect the User of the Property’s use of the Good in Air for B’s judgment,
2. The User of the Property Policy.
If you are a User of the Property and suffer a Use Issue, please contact us as soon as possible to the following address :
firstname.lastname@example.org specifying « Use Issue » as the subject of the message.
3. Conditions to Claim a Use Issue.
Only the principal User of the Property may submit a claim for a Use Issue. In order to submit a valid claim for a Use Issue you are required to meet each of the following conditions:
(a) you must bring the Use Issue to our attention in writing or via telephone and provide us with information (including photographs or other evidence) about the Good or Spacer and the circumstances of the Use Issue within 24 hours after the start of your reservation, and must respond to any requests by the Air for B Team for additional information concerning the Use Issue.
(b) you must not have directly or indirectly caused the Use Issue (through your action, omission or negligence).
(c) you must have used reasonable efforts to try to remedy the circumstances of the Use Issue with the Owner prior to informing us about the Use Issue.
4. Minimum Quality Standards and Owner Responsibilities
If you are an Owner, you are responsible for ensuring that the Good you list on the Site meet minimum quality standards regarding access, adequacy of the description on the Site, safety, cleanliness.
The space or good must meet minimum quality standards in terms of security which are applicable to your country. You must ensure your insurance takes in charge third-parties reception.
During the 24-hour period following the User of the Poperty’s check-in, Owners should be available, or make a third-party available, in order to try, in good faith, to resolve Users issues.
If you are an Owner, and if
(i) Air for B determines that a User of your Property has suffered a Use Issue related to a Good listed by you and if
(ii) Air for B reimburses that User any amount up to the amount paid by the User through the Site for the Booking or provides an alternative Good to the User, you agree to reimburse Air for B up to the amount paid by Air for B within 30 days of Air for B’s request. You also agree that in order for you to reimburse Air for B up to the amount paid by Air for B, Air for B may off-set or reduce any amounts owed by Air for B to you by this amount. If the User is transfered to an alternative Good, you may lose part or all of the Fees for the booking and you may be responsible for reasonable additional costs incurred to offer an alternative Good to the Guest.
5. General Provisions.
(a) Modification or Termination. Air for B reserves the right to modify or terminate this Policy, at any time, in its sole discretion, and without prior notice. If Air for B modifies this Policy, we will post the modification on the Site or provide you with notice of the modification and Air for B.
(e) Limitation of Liability. IN NO EVENT WILL Air for B’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS Air for B POLICY TERMS, EXCEED THE AMOUNT OF THE ACCOMMODATION FEES COLLECTED BY Air for B FROM THE USER.
YOU ACKNOWLEDGE AND AGREE THAT, BY POSTING A LISTING OR BOOKING A SPACE OR GOOD OR OTHERWISE USING THE SITE OR SERVICES AS AN OWNER OR A USER OF A PROPERTY, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE POLICY TERMS.
6. Contacting Air for B.
If you have any questions about the User of the Property Refund Policy, please contact Air for B.