User of the Property Refund Policy Terms
These Terms and Conditions govern the AirforB Property Users Refund Policy (the "Space User Refund Policy") and are available to users who book and pay for an owner-listed space via the AirforB platform. (the "Site") and who are experiencing a usage problem and the obligations of the owner associated with the Space User Refund Policy. AirforB refers to the company A World to Work which owns the website AirforB.com.
1. Use Issue. A “Use Issue” means any one of the following:
(a) the owner of the space
(i) cancels a reservation shortly before the scheduled start of the reservation, or
(ii) fails to provide the space user with the means necessary for the use (e.g., by providing the key).
(b) the description of the space is substantially inaccurate compared to the announcement with regard to:
(i) the size of the space (e.g., number and size of offices, meeting room),
(ii) whether the reservation for the space is for a private space the Owner or another party, including the Owner, is present or use the space during the reservation,
(iii) special amenities or features represented in the listing description are not provided or do not function, such as computers, Internet connection
(iv) the physical location of the space (proximity).
(c) upon the arrival of the user of the space on the premises, the space:
(i) is not working or cleaned,
(ii) contains safety or health hazards that would be reasonably expected to adversely affect the User of the Property’s use of the space in AirforB’s judgment,
2. The refund policy of the user of the space.
If you are a Space User and you have a problem of use, we ask you to contact us as soon as possible to report your problem to the following address :
firstname.lastname@example.org specifying « Use Issue » as the subject of the message.
3. Conditions to Claim a Use Issue of the space.
Only the main user of the space can submit a complaint for a problem of use. In order to submit an application considered valid for a problem of use, you must satisfy each of the following conditions:
(a) you must inform us in writing or by telephone and provide us with the necessary information (including photographs or other evidence) about the space and circumstances of the incident within 24 hours of the beginning of your reservation; You will also need to respond to any additional inquiries from the AirforB team regarding the problem of use.
(b) you must not have directly or indirectly caused the Use Issue (through your action, omission or negligence).
(c) you must have used reasonable efforts to try to remedy the circumstances of the Use Issue with the Owner prior to informing us about the Use Issue.
4. Minimum Quality Standards and Owner Responsibilities
If you are an owner, you have the responsibility to ensure that the space or services you offer on the site meet the minimum quality standards regarding access, suitability of the description on the site, safety and security. the cleanliness.
The space must meet minimum quality standards in terms of security which are applicable to your country. You must ensure your insurance takes in charge third-parties reception.
Within 24 hours of the space user's arrival, homeowners must be available, or must provide an available third party, to try, in good faith, to resolve space users' issues.
If you are an Owner, and if
(i) Airforb determines that a User of your space has suffered a Use Issue related to a space listed by you and if
(ii) AirforB reimburses this user an amount up to the amount paid by the user via the website for the booking or offers alternative space to the user, you agree to reimburse AirforB the amount paid by AirforB within 30 days following the request from AirforB. You further agree that, to reimburse AirforB for the amount paid by AirforB, AirforB may offset or reduce the amounts owed by AirforB to that amount. If the user is redirected to another area by AirforB, you may lose some or all of the payment of the booking fee and you may be responsible for additional costs incurred in moving the user to alternative space.
5. General Provisions.
(a) Modification or termination. AirforB reserves the right to modify or terminate this Policy at any time, in its sole discretion and without notice. If AirforB modifies this Policy, we will post the change on the AirforB Site.
(e) Limitation of Liability. IN NO EVENT SHALL AIRFORB'S OVERALL RESPONSIBILITY ARISING OUT OF THIS CONDITION OF AIRFORB OR ITS CONTEXT EXCEED THE AMOUNT OF COST OF AVAILABILITY OF SPACE COLLECTED BY AIRFORB FROM THE USER.
YOU ACKNOWLEDGE AND AGREE THAT BY PUBLISHING AN AD OR RESERVING SPACE OR OTHERWISE USING THE SITE OR THE SERVICES AS A MEMBER OR OWNER, YOU INDICATE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS.
6. Contacting AirforB.
If you have questions about the space user's refund policy, please contact AirforB.